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Global Capability Centre (GCC)
Shared Services Transformation
Client:RETAIL
Industry:RETAIL
March 2025
Overview
Designed a talent transformation program for a RETAIL capabilities center.
The Challenge
Struggling with high attrition and skills mismatch in their shared services center.
The Solution
Designed a talent transformation program including upskilling, leadership development, and employee engagement initiatives.
The Outcome
Reduced attrition by 25% and improved employee satisfaction scores.